Refinitiv and the DocuSign Agreement Cloud for Salesforce
Refinitiv partnered with DocuSign to achieve better analytics and an improved customer experience. Now, the Agreement Cloud is fundamental to them and to their interactions with customers, as it brings speed, transparency, and the ability to work digitally. Since the integration into their existing Salesforce platform went into effect, customer feedback has been very strong. Refinitiv has seen a 20% uptick in positive customer experiences through the digital sales experience.